Zen Asia Spa is your local area type of spa. The one that is conveniently located within walking distance from where you live. And since I happen to live a few blocks away from their JLT branch, I decided to drop in one day to try their back massage treatment.
Facts
- The spa offers a wide array of services ranging from Moroccan baths and slimming treatments, nail and hair care services, to waxing, threading and massage treatments.
- They have two locations in Dubai; one in Jumeirah Lakes Towers and the other in International City.
- They offer gift vouchers, loyalty programs, customized packages and children spa birthday parties.
My Personal Experience
I try to get a back massage whenever I get the chance and time. And I usually go for chain massage centers, reflexology centers, or hotel spas. This time however, I decided to try a place located in my area. Mainly to save on the time and hassle required to reach the place. But also because I heard and read a lot about Zen Asia Spa and I was curious to try it out for myself.
The Therapist
My therapist was a friendly lady from India. Her name was Fatima. I found out from her after the treatment that she is a physiotherapist. Therefore, she knows the right spots to exert pressure on the back or body. I prefer a strong massage and I asked for that when I called to book my appointment. I also informed Fatima about it before the start of the treatment.
Overall Impression
I have to note one thing that I found different from other massage treatments that I had in this country. The therapist was practicing some breathing techniques (not sure if they were intended or not), but this made me feel a bit uncomfortable during my treatment. It took away from the “professionalism” of the massage and place. It kind of set the line between the chain reflexology centers and the hotel spas and the “local area” massage place.
I don’t want to sound obnoxious and I didn’t go there expecting a five-star treatment or service. But at the same time, I was hoping not to feel a considerable amount of difference in the service level and quality of treatment.
Prices
The 30-minute back massage costs 85 AED
Will I Make Another Visit
Honestly, only if I didn’t feel like taking the metro or cab to another place. And wanted to just walk a few blocks (hopefully not in the mid-afternoon like this time) to get a reasonable massage.
Cons
After I had paid, the lady at the reception didn’t seem to care to reply to my good-bye or to even put some effort into maintaining a good relationship with a client who may decide to make another visit. I found this to be the case in many service establishments in Dubai. Except that for massage centers in particular, I think they should pay more attention to their friendliness and behavior with their clients if they wanted to retain them and grow their business. Maybe they could train their staff on customer service or any other related courses.
But I will leave the decision for you ladies to make. If you have tried Zen Asia Spa before, what did you think? what services did you try? which branch did you visit?
If you haven’t then I would recommend it as an option if you live in the JLT area, and would like to go for a massage but are tight on time.
After all, I am called the Rebellious Saudi Diva 😉
Seems that things started well and ended on a sour note. Customer service is key.
Exactly. I have experienced the same behavior several times at massage places and other service establishments here.
Seems that things started well and ended on a sour note. Customer service is key.
Exactly. I have experienced the same behavior several times at massage places and other service establishments here.
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Horror Story of Moroccan Bath! I went to this salon few times before. However this time was really horrible experience. Really I never thought that such simple treatment as Moroccan bath can end up like that. To begin with, room was not hot, the bed I was lying on was cold, I told therapist that i actually feel cold. Wow cold inside moroccan bath:) So I ended up with my back and partially my front body skin very damaged. Over scrubbed to the point that its all very red and burning like hell. I tried to put lotion and burning sensation was extreme! Really I am in so much pain & not sure what I can do to treat it. After horror moroccan bath i was taking to treatment room for a facial. They have some kind of treatment table with heating system in it. Table was so hot I was about to boil on it and told therapist to turn it off immediately. Therapist for my facial was actually nail/wax specialist and definitely did not know anything about facials. I understand it was a special deal and I can’t expect much however as of right now I am still in real pain. I am not sure if complaining to some goverment department will help and really refunding my money will not fix my damaged skin. So just a review and hope that nobody else will experience above so DONT go to this salon.
Thank you so much for taking the time to share your experience with others. Despite the fact that you are still suffering from post-treatment bad consequences.
I’m so sorry to hear about your terrible experience with the spa, and I really hope that your skin recovers soon and regains its original state.
Thanks again for writing about it and for your consideration to other readers.
Best wishes for a speedy recovery and take care!